4.1. Industry Value Chain Analysis
4.1.1. Developer
4.1.2. Technology Integrator
4.1.3. Service Provider
4.1.4. End User
4.2. Consumer Buying Behavior for CRM (by Modules/Functions)
4.3. Porter's Five Forces Analysis
4.3.1. Bargaining Power of Suppliers
4.3.2. Bargaining Power of Buyers
4.3.3. Threat of Substitutes
4.3.4. Threat of New Entrants
4.3.5. Degree of Competition
4.4. Market Dynamics and Trends
4.4.1. Growth Drivers
4.4.2. Restraints
4.4.3. Challenges
4.4.4. Key Trends
4.5. Competition Dashboard
4.5.1. Market Concentration Rate
4.5.2. Company Market Share Analysis (Value %), 2020
4.5.3. Competitor Mapping
4.6. Market Outlook, by Revenue (US$ Mn)
4.6.1. Pricing Model Analysis (US$)
4.6.2. Market Size & Forecast, 2016-2027
4.6.3. Opportunity Share (2020-2027)
4.7. Impact Assessment of Covid-19